Reassure Support is the app that independent NDIS workers and participants actually need — scheduling, timesheets, invoicing, service agreements, and compliance tools in one place. No agency. No cut.
Built specifically for independent NDIS work — not adapted from some generic HR platform.
Request, confirm, and manage shifts between worker and participant. Clock in and out with location, and review timesheets before invoicing.
Generate NDIS-compliant invoices with the correct support catalogue item codes. Travel claims calculate automatically from your KM logbook.
Connect using a unique code. Participants and workers share the same software — same app, same data, different view.
Generate legally structured service agreements with 31 clauses, dual digital signatures, and NDIS item code picker built in.
Home visit risk assessments, incident reporting, insurance tracking, and document management — all in one place, not a drawer somewhere.
KM logbook with ATO rate, receipt tracker, GST calculator, and estimated tax to set-aside — built to make doing your books easy.
No agency taking a cut. You set your schedule, choose your clients, invoice directly, and handle your compliance — all from your phone.
Connect with your support worker, see your upcoming shifts, review notes from each visit, and stay in control of your NDIS plan.
No app store needed. Reassure Support installs straight from your browser and works just like a native app — with an icon on your home screen and offline support for incident reports.
Paid by the worker. One subscription connects a worker to multiple participants. Cancel any time.
Questions? Email [email protected]
Free NDIS apps are genuinely useful for basic paperwork. Reassure Support costs $9.95/month because it goes further — automating the parts of running an independent NDIS business that free tools leave to you.
| Feature | Reassure Support · $9.95/mo | Free NDIS apps |
|---|---|---|
| Shift scheduling | Propose, counter, confirm — with GPS clock in/out and auto clock-in | Basic booking calendar |
| NDIS item codes & rates | Full price catalogue built in — auto-detects the correct weekday/evening/weekend/public holiday rate for every shift | Manual line item lookup |
| Invoicing | Auto-generated from completed shifts, GST-free flagging, travel claims calculated automatically, auto-send schedules | PDF invoice creator |
| Service agreements | 31-clause digital agreement, dual on-screen signatures, SCHADS Award rate validation built in | Free downloadable template |
| Client management | Connection codes, goal tracking, shift notes, allergy & medical alerts | Secure client records |
| Incident reporting | NDIS-compliant, works fully offline and syncs later | — |
| Home visit risk assessments | 5-section hazard assessment with automatic risk scoring | — |
| Insurance tracking | Public liability, professional indemnity & personal accident, with expiry alerts and quote links | — |
| Tax & GST tools | Live GST threshold tracker, income tax + Medicare levy calculator, ATO-rate KM logbook | — |
| Receipt scanning | AI reads date, amount, GST and category straight from a photo | — |
| Emergency SOS | One-tap alert with GPS, automatic audio recording, SMS to your nominated contact | — |
| Compliance training | Built-in modules with quizzes (manual handling, infection control, code of conduct & more) | Learning centre access |
| Participant access | Included free — rides on your subscription | Not a two-sided app |
| Public directory / profile page | Not offered by design — you connect directly with your own participants, no agency browsing your profile | Digital profile page |
We've tried to represent free alternatives fairly here. If anything above looks out of date, let us know — [email protected].
Reassure Support costs $9.95 AUD/month, or $99.50 AUD/year (equivalent to $8.29/month, a 10% saving). Support Workers pay the subscription; Participant accounts are free and ride on the connected worker's subscription.
No. Reassure Support is a technology platform only — it does not employ, engage, or supervise any Support Worker, and is not a party to the Service Agreement between a Support Worker and a Participant. Support Workers using the platform are independent sole traders responsible for their own NDIS compliance.
No. Participant access is free and included under their connected Support Worker's subscription — Participants are never asked to pay anything to stay connected with their worker.
Yes. A single Support Worker subscription connects that worker to as many Participants as they support — there's no per-participant fee.
Reassure Support includes NDIS-compliant invoicing with the current NDIS support catalogue, 31-clause Service Agreements with dual digital signatures, home visit risk assessments, incident reporting, insurance expiry tracking, and built-in compliance training modules.
No. Reassure Support is a Progressive Web App (PWA) — it installs straight from your browser to your phone's home screen in seconds, with no app store required, and works offline for incident reports.
Reassure Support (ABN 66 801 427 945) is based in Caboolture, Queensland, Australia, and serves independent NDIS support workers and participants across Australia.
Yes — Support Workers get their first 7 days free, with no card required.
Support Workers generate a unique connection code or QR code from their app, which they share directly with the Participant they support. The Participant enters that code (or scans it) to link the two accounts — no public directory or agency matching is involved.
You can cancel at any time. Your subscription stays active until the end of your current billing period, and you won't be charged again after that — there's no lock-in contract or cancellation fee.
Yes. Reassure Support is built on Cloudflare's infrastructure with encrypted data storage and transmission. Full details are available in our Privacy Policy.
The app is available in 8 languages: English, Chinese (中文), Arabic (العربية), Vietnamese (Tiếng Việt), Italian, Greek (Ελληνικά), Hindi (हिन्दी), and Tagalog (Filipino) — helping serve Australia's multicultural NDIS workforce and participant community.
Yes. As a Progressive Web App, Reassure Support installs and runs the same way on both iPhone and Android, straight from your browser — there's no separate app store version to keep updated.
Your subscription automatically continues at $9.95/month (or your chosen annual rate) unless you cancel before the trial ends. You'll never be charged without having entered payment details first.
Yes. A Participant can connect with multiple Support Workers at the same time, each with their own shift schedule, service agreement, and communication thread.
For most independent Support Workers operating as sole traders, a work-related software subscription like this is generally a deductible business expense — but tax treatment depends on your individual circumstances, so we'd always recommend checking with a registered tax agent or accountant for advice specific to you.